Employee Engagement with AI HR assistants
AI HR assistants can help HR departments enhance employee engagement by providing instant answers to common HR-related queries, conducting surveys, and offering resources on employee well-being. Effective employee engagement strategies can significantly improve job satisfaction, productivity, and retention rates. This assistant provides an accessible platform for employees to get the information they need, contributing to a more engaged and informed workforce. These benefits highlight the pressing need for innovative solutions like AI HR assistants.
Challenges in Human Resources
Responding to Employee Inquiries
Human Resources departments often receive a high volume of inquiries from employees, ranging from benefits and leave policies to payroll and career development.
For example, a small HR team might be overwhelmed by frequent questions about healthcare benefits, leading to delays in response times and employee dissatisfaction.
Providing Consistent and Accurate Information
Ensuring that all employees receive consistent and accurate information can be difficult, especially in large organizations with complex policies.
For instance, different HR representatives might provide slightly varying answers to the same question about the company's leave policy, causing confusion among employees.
Set up an AI HR assistant with Ejento AI
Let's create an employee engagement assistant using the Ejento AI builder. Our platform empowers you to customize every aspect of the assistant, from setting specific prompts tailored to HR inquiries to configuring its interactive capabilities. This assistant will be designed to help employees get quick and accurate responses to their questions, enhancing their overall engagement and satisfaction.
Assistant Configuration
Utilize the Ejento AI Builder to easily create an assistant by performing detailed configurations manually under the "Customize" tab. This allows for fine-tuning of the assistant’s behavior, instructions, prompts, and other settings to meet specific needs.
1. Click on menu icon
2. Click on Create Assistant
3. Select a Team
4. Select a Project
5. This is the Ejento AI Builder Interface
6. Click on Customize
7. Give your assistant a Name, Model, Description and Instruction
8. Click on Advanced Options
9. Select the type of the assistant
10. Click on the '+' icon to add custom instructions
11. Add the Custom Instructions Here and Close the Popup.
We've put a custom instruction: "At the end of each response, add the line Please contact hr @ejento.ai for connecting with our support team". Let's observe if this is being followed when testing the assistant.
12. Click on Save
13. Adding Conversation Starters
Conversation starters offer users instant, relevant queries to initiate interaction, enhancing the user experience. They guide users to explore the assistant's capabilities efficiently.
14. Click on Save
15. Select Access Level for the assistant, and click on share
The access level of the assistant determines who can interact with it: setting it to "public" allows anyone with the assistant link to engage, "only team" restricts access to team members, and "only me" limits interaction to the owner alone.
Data Indexing
Indexing relevant data is the most crucial step to ensure the assistant can provide accurate and comprehensive answers to employee queries. This data can include company policies, benefits information, onboarding materials, and other HR resources.
Steps to Index Data:
1. Collect HR Documents:
- Gather all relevant HR documents, such as employee handbooks, benefits guides, leave policies, and training manuals.
- Ensure the documents are up-to-date and cover all essential HR topics.
2. Index Documents to the assistant:
1. Click on the menu icon
2. Click on Corpora
3. Click on the default assistant corpus
4. Click on View Corpus
5. Click on Add Document
6. Select the Data Source and Upload the HR documents here.
7. Click on Upload File(s)
8. The documents are indexed successfully when the status shows "Completed"
AI HR assistant In Action
Now that our assistant has context about it's job and also the resources from where it is supposed to use information from, Let's try to ask some questions to see if it works as expected
1. Write your query and hit the send button
2. Query:
"Are Interns allowed to have paid time off?"
3. Click on New chat to create a new thread
Improve assistant Performance
To enhance the assistant's performance, you can ask questions from the assistant and gather feedback from other users. This feedback allows for iterative improvements in configuration, resulting in more effective and responsive assistant interactions over time.
Ways to improve the assistant:
- Using Custom Instructions
- Indexing more relevant data
- Choosing a better model for output generation
4. Let's start chatting with the assistant starting with one of the Conversation Starters
5. The Response has been generated
6. Notice one of the custom instruction being followed here!
7. Query
"How much is the monthly food allowance for permanent employee"
8. The response is too short, Lets add a custom instruction to improve this
9. Click on the menu icon
10. Click on Edit
11. Click on Customize
12. Click on Advanced Options
13. Click on Edit
14. Add the custom instruction
For instance "Give detailed answers to queries related to employee benefits"
15. Click on Save
16. Click on Update
17. Let's ask a question again
18. The assistant has come up with a detailed response this time
