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Version: 2.0.0

Admin Panel: Chatlogs

The Chatlogs page in the admin panel of app.ejento.ai is designed to help administrators track and manage communication between users, assistants, and projects efficiently. This page allows the admin to view chat history with a set of powerful filters. These filters enable narrowing down chat logs by users, assistants, or projects within a specified date range, making it easy to monitor interactions and retrieve specific conversations. Below, we'll walk through how to use these filters.

Filter by User​

The Filter by User option allows admins to view chat logs of a particular user over a set time period. Follow these steps:

  1. Select the user from the User Dropdown.
  2. Choose a From Date and a To Date to define the time frame for the chat history.
  3. The system will display all chat logs from the selected user between the specified dates.

1. Navigate to Chatlogs section from the sidebar​

Step 1 screenshot

2. Select User under this dropdown​

Step 3 screenshot

3. Search for the user under this dropdown​

Step 5 screenshot

4. Choose the start and end dates under these dropdowns​

Step 6 screenshot

5. Click on the chatlog to open it​

Step 8 screenshot

6. The chatlog details appear here​

Step 9 screenshot

Filter by assistant​

The Filter by assistant option helps admins find chat logs involving specific assistants. Follow these steps:

  1. Select the assistant from the assistant Dropdown.
  2. Set the From Date and To Date to filter chats within that range.
  3. The page will display all conversations where the selected assistant participated within the specified period.

1. Select assistant under this dropdown​

Step 11 screenshot

2. Search for the assistant under this dropdown​

Step 13 screenshot

3. Choose the start and end dates under these dropdowns​

Step 14 screenshot

4. Click on the chatlog to open it​

Step 17 screenshot

5. The chatlog details appear here​

Step 18 screenshot

Filter by Project​

The Filter by Project option enables viewing chat logs for a particular project. It also offers additional filtering options for users or assistants within that project. Here's how to use it:

  1. Select the project from the Project Dropdown.
  2. Pick a From Date and a To Date for the chat logs.
  3. (Optional) Further refine the search by selecting specific Users or assistants from within that project. The page will display the corresponding chat logs based on the selected criteria.

1. Select Project under this dropdown​

Step 20 screenshot

2. Search for the project under this dropdown​

Step 22 screenshot

3. Choose the start and end dates under these dropdowns​

Step 1 screenshot

4. All the Chatlogs within the selected project will appear​

Step 23 screenshot

5. Click on the chatlog to open it​

Step 24 screenshot

6. The chatlog details including the user and assistant are mentioned here​

Step 25 screenshot

7. Select particular assistants from the project to further refine the chatlogs​

Step 27 screenshot

8. Now, chatlogs from only the selected assistants from the project will appear​

Step 28 screenshot

Advanced Filters​

Click on this icon to view the advanced filters​

Step 29 screenshot

Filter by Query Source​

This dropdown allows you to filter queries based on their source, such as Web, MS Teams, or the Chat Widget, making it easy to identify where each query originated.

Step 30 screenshot

Filter by Feedback​

This dropdown allows you to filter queries based on feedback status, letting you choose between queries that received feedback and those that did not.

Step 31 screenshot

Filter by Response​

This dropdown allows you to filter queries based on response quality, enabling you to select between queries that received a good response or a bad response.

Step 32 screenshot

Reset Filters​

Click on this icon to reset the filters applied on the chatlogs

Step 33 screenshot